Delma Gonzalez

Product Development Officer

• Period: June 2023–present

• Industry: Commercial Banking

• Location: San Juan, PR

• Roles: Product Management, Strategy Management, Commercial Banking Product Development

• Employer: FirstBank Corp.

Product Owner

• Period: April 2018 to November 2022

• Industry: IT, Banking, Digital Banking

• Location: San Juan, PR

• Roles: Product Manager, Product Owner, Business Analyst

• Employer: Banco Popular

Responsibilities:

• Plan and manage the product strategy and roadmap.

• Prioritize the product backlog.

• Analyze data, report trends, and keep track of KPIs.

• Elicit business rules and system requirements.

IT Contractor

• Period: 2017 - 2018

• Industry: IT, Healthcare, Communications

• Location: Guaynabo, PR

• Roles: PMO Director, Project Manager, Business Analyst

• Clients: Alpine Health Technologies, First Medical

Responsibilities:

• Document and distribute Requests for Proposals to implement new technologies.

• Document and discuss Business Cases.

• Supervise a team of 7 employees. 

• Provide project management mentoring to company leaders. 

• Oversee project portfolio with multiple programs and over 65 projects.

• Monitor and report portfolio and program performance.

IT Contractor

• Period: 2016 - 2017

• Industry: IT, Healthcare

• Location: San Juan, PR

• Role: Consulting Business Analyst

• Client: MMM Holdings, LLC

• Project: http://www.afiliadommm.com/ 

Responsibilities:

• Software requirements elicitation.

• Test preparation and execution.

• Bug and defect management.

• Improvement opportunities identification and documentation.

Project Manager | Business Analyst

• Industry: IT, Human Resources, Healthcare, Insurance, Pharmaceutical 

• Location: San Juan, PR

• Roles: Project Manager, Business Analyst, Data Management 

• Enployer: Aon formerly Hewitt Associates

• Honors: Heroes 2010,  Heroes 2011, Process Improvements 2011

Responsibilities:

• Define application problems by conferring with colleagues, clients, and vendors and evaluating procedures and processes. 

• Recommend controls by identifying problems and writing improved procedures to implement them. 

• Develop the solution strategy by preparing and evaluating alternative workflows. 

• Control solutions by establishing specifications and coordinating production with the development team. 

• Ensure operational excellence by training personnel and providing ongoing support. 

• Provide reference by writing documentation, including technical specs and Standard Operation Procedures. 

• Define project requirements by identifying milestones, phases, and elements, forming a project team, and establishing a budget. 

• Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions. 

Project Support Specialist

• Industry: Construction, Pharmaceutical

• Location: Guayama, PR

• Roles: Project Support, Office Management

• Employer: BLDM, LLC

Responsibilities:

• Support General Manager on project coordination activities 

• Ensure all project controls are being adhered to by the team. 

• Assist Team Leads in filling out and preparing status reports and change requests. 

• Assist Team Leads with coordination and administrative activities 

• Work with Project Managers on coordinating equipment rental, purchase orders, and vendor follow-ups.

• Manage employee scheduling and travel arrangements. 

• Creating, maintaining, and updating records, databases, and files with updated procurement information.

Sacred Heart University of Puerto Rico

• Campus: Online

• Status: Master of Science (MS) Conferred

• Major:  Digital Marketing

• Description: The Digital Marketing master's degree teaches students skills in branding, market research, product management, marketing strategy, analytics, and buyer behaviors.

• Website: https://www.sagrado.edu/en/

Major Courses:

• MMD 610 Digital Marketing and New Technologies

• MMD 620 Content Strategies for Digital Media

• MMD 630 Social Network Management

• MMD 640 Brand Development and Public Relations in Digital Media

• MMD 650 Online Research: Techniques and Tools

• MMD 660 Effective Communication and Writing in Digital Media

• MMD 710 Evaluation of Digital Media Campaigns

• MMD 720 Ethics and Law in Digital Media

• MMD 730 Digital Marketing Campaign Execution (Capstone)

Interamerican University of Puerto Rico

• Campus: Bayamón, PR

• Status: Bachelor of Business Administration (BBA) Conferred

• Major:  Operations Management

• Description:  The Operations Management major teaches students to formulate strategies, improve performance, procure materials and resources, secure compliance, and operational excellence. 

• Website: https://www.inter.edu/ 

Major Courses:

• BADM 3250: Transportation Management

• BADM 3340: Management Policies and Strategies

• BADM 4300: Managerial Economics

• BADM 4820: Buying and Materials Management

• BADM 3820: Management Sciences

Major Courses transferred from 2006:

• BADM 2250: Administrative Theory

• BADM 3311: Commercial Law

• BADM 2950: Supervision

• BADM 3330: Human Resources Management

• BADM 4800: Production Management

• BADM 4810: Computer use in Decision Making

• MKTG 1210: Marketing

• MKTG 2200: Strategic Marketing

• MAEC 2211: Principles of Microeconomics

• MAEC: 2213: Principles of Macroeconomics

• MAEC 2222: Managerial Statistics

• ACCT 1151: Accounting I

• ACCT 1152: Accounting II

• FINA 2100: Managerial Finance

Interamerican University of Puerto Rico

• Campus: School of Aeronautics

• Period: 2000 -2006

• Location: San Juan, PR

• Status: 168 credits completed, degree not conferred 

• Major:  Airways Science Management

• Description: The Airways Science Management major teaches students management professional skills, knowledge, and attitudes to excel in the aviation industry.

• Website: http://interamerican.aero/

Major Courses:

• AWSC 2000: Introduction to Aeronautics

• AWSC 2200: Government and Aviation

• AWSC 2300: Airline Passenger Services

• AWSC 3000: Aeronautical Language Skills

• AWSC 3200: Air Transportation

• AWSC 3411 Principles of Air Traffic Control

• AWSC 3600: Flight Safety

• AWSC 4000: Airport Development and Operations

• AWSC 4204: Airline Operations

• COMP 2120 Logical Programming

• COMP 2300 Visual Programming

Stella Marques High School

• Location: Salinas, PR

• Graduation: 2000

• Status: High School Diploma Conferred

• Major:  General Curriculum